Capture solution helps insurers provide a connected, digital customer experience.
Lexmark recently announced the availability of Lexmark Smart Document Capture for Insurance, a solution that leverages the Lexmark smart multi-function printer (MFP) to help insurers digitize key processes to better serve customers, gain efficiencies and ensure compliance.
“Insurance customers today expect to interact through digital channels that provide a simple, convenient and consistent experience,” said Larry Early, Lexmark global industry director. “Despite progress made, much of the information required for core insurance processes–like applying for new coverage, renewing a policy or filing a claim–is still communicated through paper-based documents. Getting that data into an otherwise digital process can be time consuming, costly and an irritant to customers. We developed Lexmark Smart Document Capture for Insurance to help carriers and agencies overcome this challenge.”
Lexmark Smart Document Capture for Insurance enables insurance carriers and agents to provide a connected, digital experience by effectively and efficiently capturing and processing paper forms and documents and quickly inserting them into existing systems of record to streamline digital business processes.
“This solution effectively turns the Lexmark MFP into a gateway to core systems for an agent, claims adjuster, field underwriter, home office associate or anyone supporting a customer,” Early added.
Smart Document Capture for Insurance was designed to streamline, digitize and simplify information management all across the insurance enterprise, allowing users to:
- Onboard new applicants with ease: Automate new application capture, tracking and alerts for faster processing and more efficient onboarding.
- Accelerate remote payment processing: Easily submit and validate payments directly from the Lexmark MFP in a local office.
- Enable automated claims processing: Leverage automated data extraction and verification to quickly process claims documents, eliminate errors, and avoid redundancies.
With capabilities that range from scanning directly to a system of record to intelligently processing documents, Lexmark Smart Document Capture for Insurance is tailored to meet the specific needs of the insurer. A fast, intuitive and simple user experience requires minimal training for enterprise-wide use. Intelligent technology makes it easy to capture documents and identify any missing customer information at the point of origination to drive customer satisfaction, process accuracy and compliance. The solution’s agility makes it easy to integrate information and documents captured even at remote locations.
“Lexmark has decades of experience providing document management solutions to the insurance industry,” said Allen Waugerman, Lexmark chief technology officer. “Our depth of industry expertise and leading document capture and processing technology has allowed us to create solutions that reduce costs, eliminate manual tasks and increase productivity for insurance carriers across the globe.”
Lexmark Smart Document Capture for Insurance is a custom solution available via Lexmark authorized resellers or directly from Lexmark.
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Lexmark recently announced the availability of Lexmark Point of Care Scanning for Healthcare, a solution that enables providers to quickly and easily capture paper medical records and incorporate them into health information management (HIM) workflow, helping providers meet HIMSS Stage 7 requirements.
“According to HIMSS Analytics, a key requirement in reaching HIMSS Stage 7 requirements involves the capture of paper medical records,” said Ken Woodruff, Lexmark Healthcare industry director. “To be validated as a Stage 7 hospital, all clinically relevant information must exist electronically in the EMR within 24 hours of creation. Lexmark Point of Care Scanning provides hospitals a user-friendly, cost-efficient way to simplify this information capture and meet this HIMSS Stage 7 requirement.”
Lexmark Point of Care Scanning for HIMSS Stage 7 leverages the power of a Lexmark smart multifunction printer (MFP) to streamline, simplify and enhance the capture of clinical information, right at the point of care. “The solution can be configured to meet hospitals wherever they are on the HIMSS Stage 7 attainment process and integrate with their existing systems,” Woodruff said.
The Lexmark Smart MFP customizable interface ensures clinical users need minimal training. Fast capture at the MFP allows for batch capture of multiple records without PC-based workstations, expensive software or desktop scanners. Users can review the entire document at the MFP before sending to HIM workflow for better patient record quality. Lexmark MFPs feature advanced scanning capability to help prevent double feeds, misfeeds, skewed images and more.
Lexmark puts its healthcare industry expertise at the forefront of this solution, providing HIM-credentialed workflow experts to assist in designing a solution configured for each hospital’s unique needs and workflows.
“More than 1,400 hospitals in North America use Lexmark technology for mission critical output so we know this industry well,” said Allen Waugerman, Lexmark senior vice president and chief technology officer. “Healthcare providers are challenged to keep up with an ever-changing set of regulations and technology innovations. Lexmark Point of Care Scanning helps hospitals overcome one of the top challenges to achieving HIMSS Stage 7 requirements. It is the latest addition to our robust healthcare offering that helps providers gain efficiencies and deliver better patient care.”
Find out how Lexmark Healthcare Solutions can transform your operations.
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Lexmark recently introduced a solution that automates manual processes to improve efficiency and constituent satisfaction. Lexmark Smart Document Capture for Government, leverages the Lexmark smart multifunction printer (MFP) platform to simplify error-prone and inefficient paper-based processes, driving greater efficiency, constituent satisfaction and security.
“In our years of working with top U.S. federal agencies as well as with all 50 state governments and many local governments, Lexmark understands the tremendous pressure to provide constituents higher service levels, while making government processes more secure and compliant,” said Marty DeGraff, industry director, Lexmark.
“We built Lexmark Smart Document Capture for Government to help customers manage and overcome these challenges. The solution provides an onramp to converting physical paper into a digital format at the very beginning of a government process. The result is a quicker, more seamless experience that accommodates constituent preferences, adds efficiencies, and helps keep information secure,” DeGraff said.
Lexmark Smart Document Capture for Government features capture technology that is fast and simple, allowing users throughout the agency, including remote offices, to transform paper documents into a digital format. Intelligent technology makes it easy to print on demand, capture information from the Lexmark MFP device and identify any missing documents, driving process accuracy and compliance. Seamless integration makes it easy to unite capture processes with existing agency and back-end government systems.
Leveraging a Lexmark MFP, Lexmark Smart Document Capture for Government can streamline, digitize and simplify information management all across agencies:
- Process constituent applications with ease: Quickly capture and verify constituent services documents to make faster, more accurate decisions to speed up the approval process.
- Expand citizen engagement touch points: Enable constituents to begin capture processes in kiosk-enabled MFPs, while providing complete visibility and tracking of the required data to be processed.
- Onboard constituents with increased speed: Gain the visibility to know exactly which forms have been completed or are still outstanding for faster, more accurate onboarding.
“Our government customers are focused on serving constituents who expect a seamless, omnichannel experience and quick resolution,” said Allen Waugerman, Lexmark senior vice president and chief technology officer. “Lexmark Smart Document Capture for Government is the latest addition to a government solutions offering that is designed to automate paper-based processes so agencies can provide faster, more accurate and secure services to their constituents.”
The Lexmark Smart Document Capture for Government solution is available via Lexmark authorized resellers or can be purchased directly from Lexmark.
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